POLICIES · UPDATED 20 OCTOBER 2026

Refund Policy

Payment, cancellation and refund rules for Perimetrr subscriptions.

Evaluate before purchase

A 5-staff free sandbox and a 14-day pilot are provided before purchase. Creating a workspace or organization does not charge your card. A paid subscription requires a separate confirmed checkout showing the price, currency, billing interval and renewal terms.

Cancellation and refunds

Subscriptions may be cancelled anytime to stop future renewals. Because a 5-staff free sandbox and 14-day pilot are provided prior to purchase, completed subscription periods are non-refundable except in cases of verified billing errors or where required by applicable consumer law.

To request cancellation or a billing review, contact [email protected] using your administrator email and workspace name. Cancellation stops future renewals; it does not itself delete workspace records. Keep the cancellation confirmation for your records. See the Terms & Conditions, including the liability and indemnity provisions.

Incorrect or unauthorized charges

If you believe you were charged incorrectly, retain the transaction reference and contact [email protected], the payment provider or your bank promptly. Never send a full card number, PIN, password or security code in a support request.

Mandatory rights

Applicable consumer rights remain intact. Nothing on this page limits a refund, remedy or cancellation right required by law. Changes to future paid offers must not retroactively remove rights for an earlier purchase.

Business correspondence

Perimetrr, Chevron Drive, Lekki, Lagos, Nigeria. Email [email protected].